Refund policy
Return during reflection period
When you as a consumer purchase something from an online store, a legal reflection period of 14 days applies after receiving the product ("Distance Selling Act"). Within this period, you may cancel the purchase, after which you have another 14 days to send the product back. Connecting and testing a camera indoors is therefore not a problem, but the camera must not show signs of use or, for example, have been hung outside causing damage to the camera bracket. We offer free returns; you will receive a PostNL (NL) or UPS (BE) label by email after you have registered a return. We ask you to create an RMA before returning and ensure that the shipment is well packed and includes our return label and the RMA form when sending. You may also return the product on your own initiative or via another carrier. In that case, the return costs are at your own expense. See below for information on how to create a Return Notification.
Our return address ( Please mention a valid RMA number):
IPcam-shop B.V.
Attn: your RMA number
Cruquiuszoom 51
2142EW Cruquius
Netherlands
Note, the 'Distance Selling Act' does not apply to business purchases.
All items come with a 2-year factory warranty, unless otherwise stated (see the product description). If an item becomes defective within two years of purchase, after you have sent the defective item to us, you will receive your camera repaired or, if repair is not possible, a replacement sent to you. You only pay the shipping for the defective item, and we pay the shipping for the replacement product (note: damage caused by drops and/or water is not covered). This factory warranty does not affect the statutory warranty.
Register return or warranty (RMA) via our website
We ask you to create an RMA via your account on our website before returning and ensure that the shipment is well packed and includes our return label from PostNL (NL) or UPS (BE), which you receive after creating the RMA (return notification).
If you do not have an account, use the following link to register an RMA: click here
Detailed information regarding the right of withdrawal:
Returns and right of withdrawal
You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods.
Download the following model form to easily submit the withdrawal: Model_form_Withdrawal
Consequences of withdrawal
If you withdraw from the agreement, you will receive back all payments you have made up to that moment, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method used for the original transaction, unless you have expressly agreed otherwise; in any case, no fees will be charged for the refund. We may wait to refund until we have received the goods back or you have demonstrated that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us without delay, and in any event no later than 14 days after the day on which you communicate your decision to withdraw from the agreement to us. You are on time if you send back the goods before the 14-day period has expired.
You are only liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
For further information, see the general terms and conditions.
Cancellation
As long as your order has not been shipped, you can easily and of course free of charge cancel it. Please contact us for this. After your order has been shipped, it can still be returned.
Do you have a complaint?
Please contact us by email (contact form) or letter, and we will do everything possible to resolve the complaint. You will receive a substantive response regarding your complaint within a maximum of 5 working days.
If you are not satisfied with the handling of the complaint, you can submit it to the Disputes Committee for Home Shopping, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl). Or you can use the European ODR platform: https://ec.europa.eu/consumers/odr/
Warranty
All our products come with the statutory warranty, which means that a product must do what the consumer can reasonably expect. IPcam-shop.nl guarantees that the goods supplied meet the usual requirements and standards and are free from any defects.
If you have a defect or complaint about the product you ordered, you can contact us by email or phone. We will first see if the problem can be solved immediately; if not, we will send you an email with return instructions. You can then return the defective product to us following those instructions. After receiving the product, we will inspect it and repair or replace it if necessary. Only if we cannot repair or replace the product ourselves will it be sent to the manufacturer.
The factory warranty does not affect the statutory warranty.