Welcome to our renewed shopping environment!

Behind the scenes, we have been working incredibly hard over the past period on a major step forward. We have officially switched to an entirely new platform.

 

Why this renewal?

To continue providing you with the very best shopping experience, a major upgrade was necessary. With our new platform, we (and you!) benefit from:

• Maximum security & stability: The latest security standards ensure that your data and transactions are processed even more securely.

• Lightning-fast performance: A faster website on both mobile and desktop, so you can find what you are looking for without delays.

• Smart AI support: Thanks to smart search and service features, we can help you find the right products and provide tailored advice more quickly. You can access our smart AI assistant via this link.

Important information about

 your account & previous orders

For technical reasons and to optimally protect your privacy, historical order and address details have not been transferred to the new environment.

How do you log in to the new site? Creating and using an account is easier and safer than ever:

• When logging in or checking out, simply enter your email address on the account page.
• You will immediately receive a secure 6-digit access code in your inbox. So you do not need to remember a complicated password! Every time you make a purchase or log in, you will receive a new 6-digit access code, for extra security!
• As soon as you place your first new order, the billing and address details you enter will automatically be stored securely in your new profile for future orders.

 

How do you handle matters related to previous orders?

Because old data has not been transferred, we are happy to assist you manually with questions about orders placed before 22 October 2026:

1. Request a return (Orders placed before 22 October 2026)

Did you purchase a product on our old website and are you entitled to a warranty? No worries: all your warranty rights remain fully unchanged.

Would you like to return a product purchased in our previous shopping environment, meaning ordered before 22 October 2026? Click here.

Orders placed after 22 October 2026 can easily be requested via the email address on the profile page.

2. Helpdesk ticket or service request

Do you have a technical question, need support, or want to open a service ticket? Click here.

3. Download an invoice (Orders placed before 22-10-2026)

Do you need an invoice for an order placed in our old online store?

• Contact us via our contact form and include:

  • Your old order or invoice number

  • The name / company name used for the order

• We will send the requested invoice to you by email within 1 business day. Invoices for new orders can always be found directly in your new profile.

Questions? We are here for you!

Of course, it may take a little time to get used to the new environment. Are you unable to figure something out or do you have a specific question? Our customer service team will be happy to help you get started!

 

 

We are a Feedback Company certified online store: